Case studies
What actually goes wrong on furniture orders, how it is found, and what you should put in your purchase specification so it gets caught before the container is sealed.
Seating
2026-10-08
6 min read
The 74 Chairs That Should Never Have Shipped
A European importer withheld a $31,000 balance after an inspection found uncertified gas lifts on 74 of 80 sampled chairs. What the factory photos missed, and what the report said.
Dining
2026-10-09
5 min read
Rubber Wood Sold as Ash
A batch of solid wood dining chairs arrived with two different wood species. End grain, density and odour identified the substitution. How it is done, and how to catch it before the container is sealed.
Quality control
2026-10-10
5 min read
Two Shades in One Container
A spray line change between shifts produced two batches in one container. No single chair failed inspection. The batch did. How batch-level colour checking works.